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Privacy policy
Papillon du Bois Data and Privacy Policy
Summary of this policy

This policy (together with our terms and conditions and any other documents referred to in it) sets out the basis on which we will process any data we collect

Papillon du Bois processes personal information to enable us to provide our customers and clients with education, training, coaching and mentoring, to promote our services, to maintain our own accounts and records and to support and manage our employees and training associates.

We will use your data only for the purpose for which it was provided to us or otherwise with your consent.  This might be, for example to:

  • Respond to an enquiry about how we might help you with one of our products or services
  • Invite you to a workshop
  • Send you workshop joining instructions
  • Send you documents relevant to workshops or our work with you
  • Send you marketing updates and information about our products and services

We take the protection of your data seriously. We have systems and processes in place to ensure security and we only share it or give others access in limited circumstances. You can read more about this below.

The remainder of this policy explains the following areas in more detail:

  • Who we are
  • The information we will collect from you or you will provide to us
  • How we use the information you provide
  • How long we keep your data
  • Who has access to your data
  • Where your data is stored and how we keep it secure
  • Countries your data could be transferred to
  • Your rights
  • Complaints
  • ICO Registration
  • How to contact us
  • Changes to this Policy

Who we are:

Papillon du Bois Limited is registered in England and Wales at Prospect House, 5 May Lane, Dursley, Gloucestershire GL11 4JH.  Company No. 2756339.  Our offices are at 8 Bicklays Barn, Kyneton Green Farm, Mumbleys Lane, Thornbury, Bristol, BS35 3JZ.

The information we will collect from you or you provide to us:

We collect personal data about you when you request information about our workshops and the other products and services we provide, ask us to provide information about a potential working relationship or we engage in an actual working relationship with you or your organisation.  Your personal data is provided to us in a range of ways including when you:

  • Complete a form on our website
  • Request marketing information and newsletters
  • Send us an email
  • Telephone us
  • Write to us
  • Request or register for a training workshop, group coaching or individual coaching
  • Complete feedback on a training workshop
  • Are booked on to a workshop or coaching by your employer/organisation
  • Complete a personal profile

The information we may collect is as follows:

  • Name
  • Job title
  • Organisation/Company Name
  • Email address
  • Phone number
  • Postal Address
  • Accounts Contact
  • Purchase Order Number
  • Dietary requirements
  • Accessibility requirements
  • Any additional information you choose to share with us to help us improve our service to you
  • The personal profile information you provide

IP Address:

When you use our website it will record the IP address, and information regarding what pages are accessed and when.


Like many other websites, the Papillon du Bois website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Main Cookies used on our site:

Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.

The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

For more information on Google Analytic’s privacy policy visit here –

Third-party Links

Our website may contain, or we may send you, links to other websites run by other organisations. We do not control the third party websites and this privacy policy applies only to Papillon du Bois.  So, we encourage you to read the privacy statements on the other websites you visit as clicking on the links or enabling the connections may allow third parties to collect or share data about you. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from us.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

How we use the information you provide:

Papillon du Bois may use the personal data you provide to us in the following ways:

  • Where you have given consent, we will send you marketing updates, offers and newsletters. We will always give you the option to unsubscribe in these communications.
  • To contact you either to fulfil any request you have made of us or to ensure performance of any contract we have with you or your organisation. So, for example we may contact you or designated personnel in your organisation to:
  • Respond to an enquiry about how we might help you with one of our products or services
  • Invite you to workshops
  • Send you workshop joining instructions
  • Send you a link to complete an online profile evaluator
  • Send you documents relevant to workshops or our work with you e.g. your profile, post-workshop information, feedback forms, billing and invoicing.
  • Provide an Insights Licensed Practitioner (or their authorized administrator) within your organisation (usually an employee of your organisation) your profile to enable them to provide it to you as part of a learning and development intervention
  • To administer the workshop booking process
  • To update and maintain training and administration records (Company name, venue details, delegate name and email, workshop attended and date)
  • Where you have given your consent, to provide your dietary and/or your accessibility requirements to third party hotels and conference venues.

Insights Evaluator Information:

We are a licensed distributor of Insights Learning and Development and we use the Insights Discovery Model and associated tools (e.g. individual Insights Discovery personal profiles and Full Circle feedback profiles) as a part of some of our learning and development interventions.  You may therefore provide us with information via the Insights Discovery Evaluator (for which we would have sent you a link). For more information see

Data Retention

We will retain the personal data you provide only for as long as is necessary to achieve its specified purpose and in accordance with applicable law.

We will contact you periodically to check that your information is still correct and relevant. Please keep us informed if your personal information changes during your relationship with us.

Who has access to your data:

Only the following may be allowed access to any data you or your organisation provide:

  • Papillon du Bois authorised employees;
  • Papillon du Bois Associates (an associate is a training partner who may faclilate a workshop or coaching on our behalf) or Insights Licensed Practitioners;
  • Insights Licensed Practitioners (or their authorised aministrators) working within your organisation (usually an employee of your company);
  • Designated administrators (those booking or administrating work with us) within your organisation;
  • Third party service providers, who process data on our behalf.

We will not otherwise share your information with third parties unless you ask us to, we have your consent to do so, it is required in order for us to provide the products and/or services you have requested or it is necessary to comply with a legal obligation or to enforce legal rights.

In the event that we sell our business, part of our business or any of our assets, to any third party, we may transfer your personal information to those third parties as a part of that sale.

Where your data is stored and how we keep it secure

Papillon du Bois has systems and software designed to prevent unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction and accidental loss of the data we control.

Countries your data could be transferred to:

Papillon du Bois provides products and services to customers around the world.  We will only transfer your data outside of the European Economic Area (“EEA”) in the following situations:

  • you are outside the EEA and we are transferring your data to you; or
  • we are transferring your data to an associate of ours who is assigned to deliver your data to you, and the associate is required by contract to handle the personal data in strict compliance with this policy and with the General Data Protection Regulation (being Regulation (EU) 2016/679 of the European Parliament and of the Council [2016] OJ L119/1).

Your rights:

You have a series of rights under data protection law including the right to access a copy of the information we hold about you, the right to object to our processing your data and the right to the erasure of that data. Further information about this issue and your rights is available on request (please see the Contact Us section below).


If you are unhappy about how we are using your data then initially you should contact us at the address below and we will do our best to resolve your concern. If your complaint remains unresolved then you can contact the Information Commissioner’s Office at

ICO Registration:

As a UK Company Papillon du Bois Ltd is registered with the Information Commissioner’s Office (ICO) which is an independent authority set up to uphold data privacy.

Our registration number with the ICO is Z8664655 and company registered address is Prospect House, 5 May Lane, Dursley, Glos GL11 4JH.

Contact Us:

For any queries and requests for information about this policy and the way we process your data, please contact: or Papillon du Bois Ltd, 8 Bicklays Barn, Kyneton Green Farm, Mumbleys Lane, Thornbury, Bristol BS35 3JZ.

Changes to this Policy:

This policy will be reviewed and updated periodically in line with internal processes and any changes in the relevant legislation.  The latest version will be published on our website.


Terms and Conditions

Papillon du Bois Ltd is a Training Company who supply a range of Training, Coaching, Mentoring and Learning and Development services and products to its clients. The following terms and conditions relate to the supply of these services and products. By booking or ordering any of these services or products, clients agree to the following terms and conditions of business. 

Papillon du Bois Ltd is not subject to any other terms and conditions requested or supplied by the client, unless otherwise agreed by Papillon du Bois in writing, including terms and conditions incorporated into any purchase order or other document issued by the client after the date of the client’s receipt of these standard terms of business.

  1. Company Details:

Papillon du Bois Limited is registered in England and Wales at Epsilon House, The Square, Gloucester Business Park, Gloucester, Gloucestershire, GL3 4AD, Company No. 2756339 with it’s trading address at 8 Bicklays Barn, Kyneton Green Farm, Thornbury, Bristol BS35 3JZ.

2. Payment Terms and Pricing:

The price will be in Pounds (£) Sterling and will be subject to VAT at the rate in force at the time the product or service is provided.  Charges will be invoiced in advance of the delivery of products and services and payment is due (in Pounds (£) Sterling) within 14 days of the date of invoice. If Papillon du Bois Ltd is required to confirm a Purchase Order Number on invoices, the Purchase Order Number must be supplied to Papillon du Bois in advance of delivery of services and products. If any payment is not received within 14 days of the date of invoice, Papillon du Bois Ltd shall be entitled to cancel or suspend any further delivery of services and products.  Papillon du Bois reserves the right to charge interest on the amount unpaid at the rate of three per cent (3%) per month, compounded monthly, above the Bank of England base rate, on all overdue accounts, until full payment has been received.

If the Client makes changes to the request to supply the services and products in any way e.g. by increasing the numbers of delegates, then the company has the right to increase prices.

If through unforeseen circumstances, the Company is forced to increase prices or alter the delivery of the services and products; the Client shall be entitled to cancel the booking within 7 days of the announcement of the change.

3. Expenses:

Papillon du Bois will charge for all reasonable expenses incurred in relation to the provision of services and products, including but not restricted to all travel, hotel accommodation and meals for the facilitator(s). Travel by road will be charged at £0.45 per mile, travel by train or air will be charged at cost. Wherever possible these expenses will be agreed in advance.

4. Costs:

The venue location/choice and any associated costs for any event are the responsibility of the client unless otherwise specifically agreed in writing.

Should Papillon du Bois Ltd need to send any material or resources to the client’s chosen venue in preparation for delivery of the services and products, any carriage charges to/from the venue shall be paid by the client.

5. Cancellation:

Cancellation by the client of any services and products will be subject to the charges below:

a) Cancellations made 9 weeks or more before the first day of the event – No charge to the client organisation for the fee or material costs.  100% of non-recoverable expenses will be due.
b) Cancellations made between 4 and 8 weeks before the first day of the event – 50% of the fee and materials costs and 100% of non-recoverable expenses will be due.
c) Cancellations made within 4 weeks of the first day of the event – 100 % of the fee, materials costs and non-recoverable expenses will be due

Cancellation by Papillon du Bois Ltd:

The time frames quoted for delivery of Papillon du Bois Ltd.’s services and products are approximate only.  Papillon du Bois Ltd will use all reasonable endeavours to meet the proposed timetable.  Papillon du Bois Ltd shall not be liable for any claims resulting from any delays in delivery howsoever caused. In particular, clients must ensure that Papillon du Bois Ltd receives all requested information (including any pre-course preparation work) by the required dates. Failure to supply this information in a timely way may affect Papillon du Bois Ltd.’s ability to supply its services and products.

All causes beyond Papillon du Bois Ltd.’s control such as fire, shortages of food, drink, supplies or labour, industrial disputes, bad weather or Force Majeure, etc. will not mean Papillon du Bois Ltd is liable for any delay in performing or failing to perform its duties.  Papillon du Bois Ltd will make reasonable endeavours to rearrange delivery of the products and services at a time which is mutually convenient for Papillon du Bois and the client.

6. Intellectual Property:

Any and all intellectual property rights used or generated by Papillon du Bois Ltd or The Insights Group Ltd in the provision of the services and products shall be the exclusive property of Papillon du Bois Ltd or The Insights Group Ltd. Clients are not entitled to amend, modify, copy, adapt or re-use Papillon du Bois Ltd.’s or The Insights Group Ltd.’s intellectual property or in any way, alter, obliterate, conceal, or copy any intellectual property rights of Papillon du Bois Ltd or The Insights Group Ltd. Clients must not copy, produce, make, modify, manufacture, supply or assist any other party to copy, produce, make, modify, manufacture or supply Papillon du Bois Ltd.’s or The Insights Group Ltd.’s products, services, or any material incorporating Papillon du Bois Ltd.’s or The Insights Group Ltd.’s intellectual property or any part thereof for use, sale, or other purpose. Through the sale of services and products, Papillon du Bois Ltd grants a non-exclusive and non-transferable licence to Papillon du Bois Ltd.’s client to utilise Papillon du Bois Ltd.’s intellectual property and the products and services for the purposes of internal learning and development only, and only when an authorised Facilitator from papillon du bois is present, subject to the payment of all applicable charges. The products and services and the related intellectual property rights cannot be used and/or delivered by anyone other than an authorised papillon du bois Ltd. Facilitator and they cannot be delivered to unauthorised participants or third parties in any way.

7. Privacy:

Papillon du Bois Ltd.’s Privacy Policy is amended and updated from time to time to adhere with current law. Papillon du Bois Ltd.’s current Privacy Policy can always be found at

8. Liability:

Papillon du Bois shall use reasonable skill and diligence in the delivery and performance of products and services. However, all warranties and representations are excluded to the fullest extent permitted by law and Papillon du Bois Ltd shall be under no liability in respect of any deficiency in the services and products and shall not be liable for any consequential or indirect loss whatsoever which arises out of or in connection with the supply or use of services and products.

The Company shall not be liable for any loss or damage to the Client’s property, howsoever caused. The Client shall indemnify Papillon du Bois Ltd against all costs, charges, claims, expenses, demands, and liabilities incurred by or made against Papillon du Bois Ltd as a result of the negligence or wilful default of the client or any of its employees or guests.

The orderly conduct of any Client, their employees or their guests is the responsibility of the Client.

9. Personal liability:

All persons attending an event do so at their own risk and on the strict understanding that Papillon du Bois Ltd does not accept liability for personal injury or damage.

10. Bribery & Corruption:

Papillon du Bois Ltd has a zero tolerance approach to bribery and corruption. Clients are requested to report any instance of suspected or actual improper conduct by any Papillon du Bois Ltd employee or other person engaged by Papillon du Bois Ltd in confidence to Papillon du Bois Ltd.’s Managing Director at the address set out above.

11. Dispute:

These terms of business and the provision of products and services shall be governed by English law unless otherwise agreed.  Papillon du Bois Ltd will attempt in good faith to resolve any dispute or claim arising out of or relating to the provision of its services and products through negotiations.

12. Precedence:

In the event that Papillon du Bois Ltd enters into an agreement for the supply of services and products with a client and there is any conflict between the terms of that agreement and these standards terms and conditions, the terms of the agreement for the supply of services and products shall take precedence.