Papillon du Bois Data and Privacy Policy
Summary of this policy

This policy (together with our terms and conditions and any other documents referred to in it) sets out the basis on which we will process any data we collect

Papillon du Bois processes personal information to enable us to provide our customers and clients with education, training, coaching and mentoring, to promote our services, to maintain our own accounts and records and to support and manage our employees and training associates.

We will use your data only for the purpose for which it was provided to us or otherwise with your consent.  This might be, for example to:

• Respond to an enquiry about how we might help you with one of our products or services
• Invite you to a workshop
• Send you workshop joining instructions
• Send you documents relevant to workshops or our work with you
• Send you marketing updates and information about our products and services

We take the protection of your data seriously. We have systems and processes in place to ensure security and we only share it or give others access in limited circumstances. You can read more about this below.

The remainder of this policy explains the following areas in more detail:

• Who we are
• The information we will collect from you or you will provide to us
• How we use the information you provide
• How long we keep your data
• Who has access to your data
• Where your data is stored and how we keep it secure
• Countries your data could be transferred to
• Your rights
• Complaints
• ICO Registration
• How to contact us
• Changes to this Policy

Who we are:

Papillon du Bois Limited is registered in England and Wales at Prospect House, 5 May Lane, Dursley, Gloucestershire GL11 4JH.  Company No. 2756339.  Our offices are at 8 Bicklays Barn, Kyneton Green Farm, Mumbleys Lane, Thornbury, Bristol, BS35 3JZ.

The information we will collect from you or you provide to us:

We collect personal data about you when you request information about our workshops and the other products and services we provide, ask us to provide information about a potential working relationship or we engage in an actual working relationship with you or your organisation.  Your personal data is provided to us in a range of ways including when you:

• Complete a form on our website
• Request marketing information and newsletters
• Send us an email
• Telephone us
• Write to us
• Request or register for a training workshop, group coaching or individual coaching
• Complete feedback on a training workshop
• Are booked on to a workshop or coaching by your employer/organisation
• Complete a personal profile

The information we may collect is as follows:

• Name
• Job title
• Organisation/Company Name
• Email address
• Phone number
• Postal Address
• Accounts Contact
• Purchase Order Number
• Dietary requirements
• Accessibility requirements
• Any additional information you choose to share with us to help us improve our service to you
• The personal profile information you provide

IP Address:

When you use our website it will record the IP address, and information regarding what pages are accessed and when.

Cookies:

Like many other websites, the Papillon du Bois website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Main Cookies used on our site:

Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.

The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

For more information on Google Analytic’s privacy policy visit here – http://www.google.com/analytics/learn/privacy.html

Third-party Links

Our website may contain, or we may send you, links to other websites run by other organisations. We do not control the third party websites and this privacy policy applies only to Papillon du Bois.  So, we encourage you to read the privacy statements on the other websites you visit as clicking on the links or enabling the connections may allow third parties to collect or share data about you. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from us.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

How we use the information you provide:

Papillon du Bois may use the personal data you provide to us in the following ways:

• Where you have given consent, we will send you marketing updates, offers and newsletters. We will always give you the option to unsubscribe in these communications.
• To contact you either to fulfil any request you have made of us or to ensure performance of any contract we have with you or your organisation. So, for example we may contact you or designated personnel in your organisation to:
• Respond to an enquiry about how we might help you with one of our products or services
• Invite you to workshops
• Send you workshop joining instructions
• Send you a link to complete an online profile evaluator
• Send you documents relevant to workshops or our work with you e.g. your profile, post-workshop information, feedback forms, billing and invoicing.
• Provide an Insights Licensed Practitioner (or their authorized administrator) within your organisation (usually an employee of your organisation) your profile to enable them to provide it to you as part of a learning and development intervention
• To administer the workshop booking process
• To update and maintain training and administration records (Company name, venue details, delegate name and email, workshop attended and date)
• Where you have given your consent, to provide your dietary and/or your accessibility requirements to third party hotels and conference venues.

Insights Evaluator Information:

We are a licensed distributor of Insights Learning and Development and we use the Insights Discovery Model and associated tools (e.g. individual Insights Discovery personal profiles and Full Circle feedback profiles) as a part of some of our learning and development interventions.  You may therefore provide us with information via the Insights Discovery Evaluator (for which we would have sent you a link). For more information see https://www.insights.com/discovery-evaluator-policy/.

Data Retention

We will retain the personal data you provide only for as long as is necessary to achieve its specified purpose and in accordance with applicable law.

We will contact you periodically to check that your information is still correct and relevant. Please keep us informed if your personal information changes during your relationship with us.

Who has access to your data:

Only the following may be allowed access to any data you or your organisation provide:

• Papillon du Bois authorised employees;
• Papillon du Bois Associates (an associate is a training partner who may faclilate a workshop or coaching on our behalf) or Insights Licensed Practitioners;
• Insights Licensed Practitioners (or their authorised aministrators) working within your organisation (usually an employee of your company);
• Designated administrators (those booking or administrating work with us) within your organisation;
• Third party service providers, who process data on our behalf.

We will not otherwise share your information with third parties unless you ask us to, we have your consent to do so, it is required in order for us to provide the products and/or services you have requested or it is necessary to comply with a legal obligation or to enforce legal rights.

In the event that we sell our business, part of our business or any of our assets, to any third party, we may transfer your personal information to those third parties as a part of that sale.

Where your data is stored and how we keep it secure

Papillon du Bois has systems and software designed to prevent unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction and accidental loss of the data we control.

Countries your data could be transferred to:

Papillon du Bois provides products and services to customers around the world.  We will only transfer your data outside of the European Economic Area (“EEA”) in the following situations:

• you are outside the EEA and we are transferring your data to you; or
• we are transferring your data to an associate of ours who is assigned to deliver your data to you, and the associate is required by contract to handle the personal data in strict compliance with this policy and with the General Data Protection Regulation (being Regulation (EU) 2016/679 of the European Parliament and of the Council [2016] OJ L119/1).

Your rights:

You have a series of rights under data protection law including the right to access a copy of the information we hold about you, the right to object to our processing your data and the right to the erasure of that data. Further information about this issue and your rights is available on request (please see the Contact Us section below).

Complaints:

If you are unhappy about how we are using your data then initially you should contact us at the address below and we will do our best to resolve your concern. If your complaint remains unresolved then you can contact the Information Commissioner’s Office at www.ico.org.uk.

ICO Registration:

As a UK Company Papillon du Bois Ltd is registered with the Information Commissioner’s Office (ICO) which is an independent authority set up to uphold data privacy.

Our registration number with the ICO is Z8664655 and company registered address is Prospect House, 5 May Lane, Dursley, Glos GL11 4JH.

Contact Us:

For any queries and requests for information about this policy and the way we process your data, please contact: admin@pdub.com or Papillon du Bois Ltd, 8 Bicklays Barn, Kyneton Green Farm, Mumbleys Lane, Thornbury, Bristol BS35 3JZ.

Changes to this Policy:

This policy will be reviewed and updated periodically in line with internal processes and any changes in the relevant legislation.  The latest version will be published on our website.